Troubleshooting My Philips soup maker is not working when plugged in If your Philips soup maker does not start working, there might be some possible causes. Find out here how to resolve this. The ingredients are too big or frozen Cut the ingredients into small pieces and fully unfreeze them. When the ingredients are too big or frozen, the soup maker might not work. The MAX indication in the jug was exceeded Remove some of the ingredients and make sure the ingredients are spread evenly over the bottom of the jug. Your soup maker might not work well if the MAX indication is exceeded. The lid is not installed well and loses connection during blending Close the lid well in the base. The temperature of the heating plate is too high Your soup maker could stop working when this happens. Remove some of the ingredients and restart the program after 10 minutes.