Consumer
Products
4000 series Super-automatic espresso machine

4000 series Super-automatic espresso machine

Brews 8 coffee varieties, Integrated milk jug & frother, Silver, 5-step adjustable grinder HD8847/15

Troubleshooting

My Philips/Saeco espresso machine only dispenses a few drops of coffee

If your Philips/Saeco espresso machine dispenses only a few drops, this can have various causes. Find out how to easily resolve this by following these simple steps.

The brew group is clogged by dirt or not well greased

Clean and grease the brew group

  1. Switch the machine OFF and wait until you hear no more sounds (this can take up to 15-20 seconds)
  2. Remove the brew group and rinse it with fresh water, especially the filter on the brew group
  3. Make sure the brew group is well greased, see movie for instructions
  4. Place back the brew group, coffee grounds container, drip tray and close the service door
  5. Switch the machine back ON

For a thorough cleaning of the brew group, use the coffee oil remover tablet CA6704

Rinse Brew group.gif
Play Pause
You need Flash to see video.
Click here to download it.

The coffee spout is clogged

Clean the coffee spout with a pipecleaner/needle

When using an AquaClean/Brita filter

The AquaClean or Brita filter is not well prepared or the filter is clogged

  1. Remove the filter from the water tank.
  2. Immerse the filter upside down in cold water and wait until no more air bubbles emerge
  3. Place back the filter in the water tank and first dispense 2-3 cups of hot water. Then dispense an espresso
  4. If it still does not work, remove the filter from the water tank
  5. Dispense 2-3 cups of hot water and then an espresso. If this works, the filter is clogged and needs to be replaced
Play Pause
You need Flash to see video.
Click here to download it.

The machine needs to be descaled

Descale the machine with the Philips/Saeco decalcifier

  • Internal circuits might be clogged up with scale

The grind setting is set to a fine grind

Adjust the grind setting to a courser grind
You can adjust the grind settings by the knob inside the bean container
*Only adjust the grind settings when the machine is grinding coffee beans

  1. Place a cup under the coffee spout
  2. Press the 'Espresso' button to brew a coffee
  3. When the grinder starts grinding, place the grinder adjustment key on the grinder adjustment knob
  4. Push it down and turn it one notch to the left or to the right to adjust the setting
Play Pause
You need Flash to see video.
Click here to download it.

The SBS knob is closed (Exprelia or Xelsis machines only)

  1. Turn the SBS knob to the middle position
  2. Brew an espresso
SBS knob.gif

During first time use it is normal behavior

It is normal that the first brewed cups can be watery as the Saeco adapting system is still adjusting. Brew 5-7 more cups of coffee.

The information on this page applies to the following models: HD8847/15 , HD8651/05 , HD8977/01 , HD8831/01 , HD8847/01 , HD8651/01 , HD8745/18 , HD8745/21 , HD8747/01 , HD8751/11 , HD8836/11 , HD8836/18 , HD8838/01 , HD8838/08 , HD8856/01 , HD8856/08 , HD8930/01 , HD8943/11 , HD8944/01 , HD8944/18 . more less

Other issues

Grinder(2)
Performance(3)
Error notifications(3)
Brew group(2)
Heat issues(1)
Milk(1)
Alarm(3)
Noise(2)
Leaking(2)
Power/ Charging / Battery life(1)
Functionality(1)
Display(1)

Not what you are looking for?