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4000 series Super-automatic espresso machine

4000 series Super-automatic espresso machine

Brews 8 coffee varieties, Integrated milk jug & frother, Silver, 5-step adjustable grinder HD8847/15

Troubleshooting

My Philips/Saeco espresso machine is making an odd noise

Sounds are normal when using your Philips/Saeco espresso machine. If you hear unusual sounds, discover here what could cause this and how to easily resolve it.

The coffee funnel is blocked by ground coffee

Unblock the coffee funnel with a spoon handle

  1. Switch the machine OFF and wait until you hear no more sounds (this can take up to 15-20 seconds)
  2. Remove the brew group
  3. Open the lid of the pre-ground coffee funnel and place the spoon handle into the funnel
    Note; If there is no pre-ground coffee funnel, insert the spoon handle into the coffee funnel from below
  4. Move the handle up and down until the clogged ground coffee falls down Note: Some force may be required
  5. Remove all fallen ground coffee and place back the brew group
  6. Brew an espresso
  7. After brewing, check if the funnel is still free from ground coffee. If not, repeat the unblocking procedure

To prevent the coffee funnel from getting blocked

  • Do not pour/spill any water into the coffee bean container
  • Clean the coffee funnel weekly
Unblocking coffee funnel 1.gif
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There are coffee beans trapped under the water tank.

Remove any beans located in the water tank compartment

  1. Remove the water tank
  2. Remove any beans that are located at the bottom of water tank compartment
  3. Place back the water tank filled with water
  4. Restart the machine by switching it OFF and back ON
beansinwatertank.jpg

Coffee beans are stuck between/under the removable bean container (GranBaristo or Moltio machines only)

Remove, detach and clean the removable bean container

  1. Remove the bean container from the machine
  2. Detach the bean container and clean both parts
  3. Remove all coffee residues underneath the coffee bean container with a cloth

The brew group is clogged by dirt or not well greased

Clean and grease the brew group

  1. Switch the machine OFF and wait until you hear no more sounds (this can take up to 15-20 seconds)
  2. Remove the brew group and rinse it with fresh water, especially the filter on the brew group
  3. Make sure the brew group is well greased, see movie for instructions
  4. Place back the brew group, coffee grounds container, drip tray and close the service door
  5. Switch the machine back ON

For a thorough cleaning of the brew group, use the coffee oil remover tablet CA6704

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The machine needs to be descaled

Descale the machine with the Philips/Saeco decalcifier
Lime-scale deposits in the water circuit can also cause unusual sounds.

The grind setting is set to a fine grind

Adjust the grind setting to a courser grind
You can adjust the grind settings by the knob inside the bean container.

  • Only adjust the grind settings when the machine is grinding coffee beans
  • Place a cup under the coffee spout
  • Press the 'Espresso' button to brew a coffee
  • When the grinder starts grinding, place the grinder adjustment key on the grinder adjustment knob
  • Push it down and turn it one notch to the left or to the right to adjust the setting
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The information on this page applies to the following models: HD8847/15 , HD8977/06 , HD8927/01 , HD8651/05 , HD8977/01 , HD8831/01 , HD8847/01 , HD8651/01 , HD8745/18 , HD8745/21 , HD8747/01 , HD8751/11 , HD8836/11 , HD8836/18 , HD8838/01 , HD8838/08 , HD8856/01 , HD8856/08 , HD8930/01 , HD8943/11 . more less

Troubleshooting

Grinder(2)
Performance(3)
Dispensing(4)
Error notifications(3)
Brew group(2)
Heat issues(1)
Milk(1)
Alarm(3)
Leaking(2)
Power/ Charging / Battery life(1)
Functionality(1)
Display(1)

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