Consumer
Products
PulseRelief Wireless Electrotherapy

PulseRelief Wireless Electrotherapy

App-controlled, 15 TENS and 5 EMS programs, 60 intensity levels, Compatible with iOS & Android PR3840/00

Troubleshooting

There is a "channel interrupted" pop-up on the Philips Treatment App display and I cannot increase the intensity level to start a treatment

There may be multiple reasons why your Philips Treatment App shows the “channel interrupted” pop-up. Find out how you can resolve it yourself:

Troubleshooting

  • The channel interrupted pop-up may indicate that the electrodes have no proper skin contact and/or have become detached from the skin. Make sure that the electrodes are attached to the skin properly.
  • The 'channel interrupted' pop-up may indicate that the PulseRelief treatment units are not placed on the electrodes properly. Check if the PulseRelief devices are placed on the electrodes correctly.
  • The electrodes have lost their adhesive power because they are dirty or because they have been used for a long time. You can try to clean the electrodes (see chapter 'Cleaning'). If this does not help, replace the electrodes.

Please note that the “channel interrupted” pop-up only disappears when you resolved the issue and increase the intensity.

The information on this page applies to the following models: PR3840/00 .

Not what you are looking for?