Are you using the charger that came with you Sonicare toothbrush? The Philips has created different versions of Sonicare DiamondClean, including DiamondClean Smart. Each version has a uniquely designed charger.
- Make sure you are using the charger that came with the handle. DiamondClean chargers may look alike, however, DiamondClean chargers are only compatible with the handle they were intended for.
The HX # on the bottom of the handle indicates which DiamondClean handle you have.
HX938B: Wireless Charger
HX939, HX934,HX935, HX936, HX937: Glass Charger (more square glass)
HX992, HX993: Glass Charger (more round glass)
- Do not set the charger on a metal surface. Placing the charger on a different, non-metallic surface will allow the handle to fully charge. Allow to charge for 24 hours.