Troubleshooting My Philips steam generator iron does not heat up anymore If your Philips steam generator iron stopped working or heating up, there can be several reasons. Please find out here how we can help you. The blue pilot light is on or blinking but the iron stays cold If your iron is switched on and the blue pilot light is steady on or blinking but the soleplate stays cold, there might be an issue with the heating function. We recommend you to contact Philips Consumer Care and ask for a repair. The iron does not switch on anymore If this is the case, there might be an internal electric problem with your iron. We recommend you to contact Philips Consumer Care and ask for a repair.