Consumer
Products
PowerPro Duo 2-in-1 handstick cordless

PowerPro Duo 2-in-1 handstick cordless

2-in-1, 12 V, Bagless, 2 accessories FC6162/61

Troubleshooting

The suction power of my Philips PowerPro Duo vacuum is low

If your Philips PowerPro Duo suction power is low, there might be an easy solution. Discover how to improve its performance.

Note:

See below for all possible causes of a loss of suction power and check if a cause applies to your appliance.

Possible causes

  1. The dust compartment is full;
  2. The filter is dirty;
  3. The nozzle, roller brush or other accessories are clogged;
  4. The handheld and/or joint of the floor nozzle may be blocked with large dirt particles.

Cause 1: The dust compartment is full

  1. Empty the dust compartment;
  2. Press the dust container release button to remove the dust container;
  3. Remove the dust separator;
  4. Shake the contents of the dust compartment into a dustbin.
Emptying the dust compartment

Cause 2: The filter is dirty

To maintain optimal suction performance, we advise you to clean the filters every 2 to 4 weeks

  1. Remove the filter compartment and take out the filter;
  2. Remove the foam filter;
  3. Clean the foam filter under a tap with cold or lukewarm water;
  4. Let the filter dry for 24 hours. Never put the filter back when the filters are still wet, as this will damage your appliance.

Note: For a thorough clean, you can clean the dust container and filter parts in cold or lukewarm water.

Cleaning filters
Play Pause
You need Flash to see video.
Click here to download it.

Cause 3: The rollerbrush is clogged

You can use a pair of scissors to cut the hairs etc. that have collected around the roller brush. For easier cleaning, you can take out the roller brush completely.

Cleaning the rollerbrush

Cause 4: The handheld and/or joint of the floor nozzle might be blocked with large dirt particles

The handheld

  1. Check if the handheld is not blocked with any large dirt particles;
  2. Release the handheld from the stick by pressing the release button;
  3. Check the suction openings and remove any large dirt particles from the joint.

Joint of the floor nozzle

  1. Check if the joint of the floor nozzle is not blocked with any large dirt particles;
  2. Release the handheld from the stick, check the suction openings and remove any large dirt particles from the joint.

If the above solution(s) did not help to solve your problem, please contact Philips Consumer Care Center in your country.

The information on this page applies to the following models: FC6162/61 .

Not what you are looking for?