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4000 series Super-automatic espresso machine

4000 series Super-automatic espresso machine

Brews 8 coffee varieties, Integrated milk jug & frother, Silver, 5-step adjustable grinder HD8847/15

Troubleshooting

My Philips/Saeco espresso machine is leaking

Water under your Philips/Saeco espresso machine can have multiple causes, it does not directly indicates a technical default. Find out more.

What is the color of the water under the machine?

  • If the water under the machine is clear, brownish or contains coffee parts, there can be multiple causes. See all possible causes and solutions in the video or detailed information below.

  • If there is lots of clear water under the machine. Please contact our Consumer Care Center to help you out as the machine might need service.

Note: The support movie is applicable for all Full Automatic Espresso machines, not only the mentioned models.

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Cause 1: The drip-tray is full and overflown

Always empty the drip tray in time.

There are two drip trays; one under the dispensing spout and one behind the service door. To prevent the drip trays from overflowing during brewing:

  • Empty the internal drip tray when the message “EMPTY DRIP TRAY” is displayed (optional)
  • Empty the external drip tray when the 'drip tray full indicator’ pops up through the drip tray cover
  • Before you start descaling the machine, make sure that the drip trays are empty
  • The machine is placed on a horizontal surface

Cause 2: The drip tray is removed during use

If the drip tray is removed, it cannot collect anymore the water drops that fall from the brew group. This is normal behavior. Dry the space under the machine.

Cause 3: The brew group or coffee residue drawer is clogged

Clean the brew group and the coffee residue drawer

  1. Switch the machine OFF and wait until you hear no more sounds (this can take up to 15-20 seconds)
  2. Remove the brew group and rinse it with fresh water, especially the filter on the brew group
  3. Clean the area under the brew group with a damp cloth
  4. Place back the brew group, coffee grounds container, drip tray and close the service door
  5. Switch the machine back ON

The information on this page applies to the following models: HD8847/15 , HD8651/05 , HD8977/01 , HD8831/01 , HD8847/01 , HD8651/01 , HD8745/18 , HD8745/21 , HD8747/01 , HD8751/11 , HD8836/11 , HD8836/18 , HD8838/01 , HD8838/08 , HD8856/01 , HD8856/08 , HD8930/01 , HD8943/11 , HD8944/01 , HD8944/18 . more less

Troubleshooting

Grinder(2)
Performance(2)
Dispensing(4)
Error notifications(3)
Brew group(2)
Heat issues(1)
Milk(1)
Functionality(1)
Noise(1)
Alarm(2)

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