Troubleshooting My hair gets trapped in the Philips StyleCare The Philips Style care Airstyler is designed to give you a quick and easy curling experience. To avoid hair getting trapped, follow these simple step. Using your Philips StyleCare Only use an amount of hair that fits comfortably into the hair sectioning tool. Make sure that the opening is clear of any stray hair before pressing the curling button Comb your hair thoroughly to ensure there are no tangles before curling. Stretch your strands tight when inserting it into the opening of the curling chamber Release the hair as the hair gets curled into the chamber Use a smaller amount of hair if you have long hair. Avoid having hair too close to the air inlet (the opening at the base of the styler). Play Pause You need Flash to see video. Click here to download it.