Troubleshooting My Philips bodygroomer does not charge If your Philips bodygroomer model 2039 or 2040 fails to charge, this can be due to several reasons. Please try the following to determine what the problem might be. The bodygroom is not placed correctly in the charging stand Check if you have unfolded the charging stand completely. Check if you have placed the groomer in the charging stand correctly. The bodygroom is not charging Check if the charging light lights up. The bodygroom is not charged long enough The charging time of BG2039 and TT2039 is 8 hours With BG2040 and TT2040, the charging time depends on the serial number. Serial numbers 1152 and higher have a charging time of 1 hour. Serial numbers 1151 and lower have a charging time of 8 hours. You can find the serial number underneath the shaving unit, see pictures.