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Sonicare Elite+ Sonic electric toothbrush

Sonicare Elite+ Sonic electric toothbrush

1 mode, 1 brush head HX3215/08

Troubleshooting

My Philips Sonicare toothbrush is not charging

Charging the battery of your Philips Sonicare toothbrush is easy as 1-2-3. Find out how to charge your Philips Sonicare toothbrush properly.

Most Philips Sonicare toothbrushes

  1. Plug the charger into a live electric power outlet
  2. Place the handle on the charger
  3. The flashing light on the handle indicates that the toothbrush is charging
  4. It takes at least 24 hours to fully charge the battery

Please note:

  • In step 3 above, if the battery charge indicator on the handle does not blink green, you may not have the charger plugged into a live outlet. To confirm that the charger is plugged into a live outlet, press the on/off button while the handle is sitting on the charger.
  • The handle should not activate when it is charging in a normal manner. If the handle turns on in the charger, repeat steps 1 - 3 using a different power outlet. If you repeat the procedure and your handle continues to activate while on the charger, contact the Philips call center for instructions

Charging your Philips Sonicare DiamondClean and DiamondClean Smart toothbrush

  1. Plug the chrome base charger into a live electric power outlet
  2. Place the glass on the chrome base
  3. Place your Philips Sonicare DiamondClean or DiamondClean smart into the glass in an upright position
  4. The flashing light on the handle indicates that the toothbrush is charging*. If the indicator does not start flashing, keep the handle in the charger for at least 10-15 minutes to allow the toothbrush to recover
  5. It takes at least 24 hours to fully charge the battery

*DiamondClean Smart toothbrushes (in addition to a flashing battery indicator) will also illuminate at the bottom and you will hear a beep.

Philips Sonicare PowerUp

For PowerUp, the procedure for checking to see if the handle is charging is different:

  1. Plug the charger into an outlet that you know is a live outlet
  2. Place the handle on the charger
  3. If the battery is charging, the battery charge indicator will begin to flash green. With the handle on the charger, press the on/off button. The handle should not activate when it is charging in a normal manner
  4. It takes approximately 30 hours to fully charge the battery

The information on this page applies to the following models: HX3215/08 , HX8911/02 , HX6711/09 , HX6922/03 , HX9362/67 , HX6972/09 , HX6311/07 , HX6032/33 , HX6042/33 , HX9352/04 , HX6072/07 , HX6082/07 , HX9002/26 , HX9112/02 , HX3110/06 , HX6011/05 , HX6982/10 , HX6942/04 , HX6902/02 , HX6711/02 , HX6311/02 , HX6041/11 , HX6031/11 , HX6021/05 , HX6052/07 , HX9332/04 , HX6062/07 , HX6972/10 , HX6022/07 , HX6012/05 , HX6511/02 . more less

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